Terms of Service

1. The service

Absteria provides an AI-powered telephone receptionist, dashboards, and related tools (the "Service") to businesses ("Customer").

2. Accounts

You must provide accurate information and keep credentials secure. One free trial is available per business; creating multiple accounts to obtain additional trials is prohibited and may lead to termination.

3. Telephone numbers and authorization

You may only connect telephone numbers you own or are authorized to control. You authorize us to answer and route calls to numbers you connect, forward, port or link via SIP. We verify control of numbers before activating them and may suspend numbers we cannot verify.

4. Plans, billing and taxes

Free Trial: a one-time allowance of AI call minutes; no charge and no automatic conversion.

Pay As You Go: billed monthly in arrears at the published per-minute price for connected AI time, prorated per the published billing increment. A valid payment method is required.

Unlimited: a recurring monthly fee with no per-minute charges, subject to the Fair-Use Policy.

Prices exclude applicable taxes. Price changes apply to new purchases; existing subscriptions keep their contracted price until we give you advance notice of a change as described in your plan.

5. Failed payments

If a payment fails we will retry and notify you. Continued non-payment may pause AI answering until the balance is paid.

6. Customer responsibilities

You are responsible for the accuracy of business information you provide, for complying with laws that apply to your calls (including call-recording consent, telemarketing, consumer-protection and privacy laws), and for any instructions you give the AI.

7. AI limitations

AI responses may contain errors. The Service is not a substitute for emergency services or professional advice. Configure transfers and fallbacks appropriately for your business.

8. Acceptable use

No unlawful, deceptive, harassing or abusive use; no robocalling, call pumping, or reselling without written agreement; no attempts to circumvent usage limits or security controls.

9. Data

Our Privacy Policy describes how we process data. You control retention settings for transcripts and recordings and can export or delete your data.

10. Termination

You may cancel at any time. We may suspend or terminate for material breach, non-payment, or abuse, with notice where practicable.

11. Liability

To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim.