Privacy Policy
Last updated November 3, 2026
Template text — have it reviewed by qualified counsel for your jurisdictions before launch.
What we collect
Account data (name, email, business details); call data processed on behalf of our customers (caller phone numbers, audio streams, transcripts, recordings where enabled, appointment and lead details); billing data handled by Stripe or PayPal (we do not store card numbers); and usage/log data.
How call audio is processed
Live call audio is streamed to our speech recognition and language model provider (Groq) and responses are synthesized by our voice provider (Fish Audio). These providers act as our processors. Audio is not stored unless the business enables call recording.
Role
For caller data we act as a processor on behalf of the business you called. That business decides retention, recording and disclosure settings.
Retention
Businesses configure retention for transcripts and recordings (default 90 days). Account and billing records are retained as required by law.
Your choices
Callers may decline recording where the business offers opt-in consent. Business customers can export or delete their data from the dashboard. Contact us to exercise privacy rights.
Security
Encryption in transit (TLS) and of stored credentials at rest, tenant isolation enforced at the database level, role-based access controls, MFA for administrators, and audit logging.
Sensitive information
Our AI receptionist does not collect payment card numbers by voice. Healthcare and other regulated businesses are restricted from collecting sensitive data until compliance requirements and agreements are in place.
Contact
privacy@yourdomain.example