Frequently asked questions

No. Most businesses keep their number and set up conditional call forwarding (e.g. forward when busy or unanswered) to the number we give you. You can also port your number to us, connect a SIP trunk, or buy a new number.

Before we answer calls forwarded from your number, we call it and read a 6-digit code you enter in the dashboard. Porting requires the carrier's letter of authorization. We never route calls for a number you haven't proven you control.

By default the receptionist introduces itself as a virtual/AI assistant. You can adjust wording, but we recommend keeping disclosure on — it's required in some places.

It's instructed to answer only from your business profile and uploaded documents, and to offer a message or transfer when it doesn't know. It cannot confirm appointment times without checking your real calendar.

After 10 minutes of AI call time, the trial stops answering calls (they go to your fallback number or voicemail). Nothing is charged and nothing converts automatically.

$1.00 per minute of connected AI time, prorated per second. You get one statement a month to pay on absteriasystems.com. You can set a spending limit and usage alerts. Calls that never reach the AI are free.

Yes — there is no minute cap. A fair-use policy prohibits reselling, call-pumping and similar abuse. Unusually high usage triggers a human review, never a silent cutoff.

Browser test calls from your dashboard are free (up to a daily allowance) and never use plan minutes. The dashboard always tells you if this changes.

Recording laws vary. You can turn recording off, announce it, or require callers to opt in. Choose the setting that matches your jurisdiction (e.g. two-party consent states).

For healthcare categories we restrict what the AI collects (name, callback number, appointment time only) until a compliance review and the necessary agreements are in place. Contact us before handling protected health information.